Ask Scotland – online enquiry and real time reference tool

Ask Scotland is a new online reference service managed by the Scottish Library and Information Council (SLIC) and launched today by author/presenter Neil Oliver. Questions submitted via the online enquiry form (on what has to be said is a very nice, clean website design) are answered by qualified librarians within a 48 hour timeframe. There’s also a live chat option to ask questions in real-time.

The new website also links to the Scotland’s Information Tool, complete with interactive map to direct people to their nearest library service.

All in all, it looks to be a great way of promoting the work of public libraries in Scotland.

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