Ask Scotland – online enquiry and real time reference tool

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August 24, 2010 by MMIT

Ask Scotland is a new online reference service managed by the Scottish Library and Information Council (SLIC) and launched today by author/presenter Neil Oliver. Questions submitted via the online enquiry form (on what has to be said is a very nice, clean website design) are answered by qualified librarians within a 48 hour timeframe. There’s also a live chat option to ask questions in real-time.

The new website also links to the Scotland’s Information Tool, complete with interactive map to direct people to their nearest library service.

All in all, it looks to be a great way of promoting the work of public libraries in Scotland.

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The MmIT group is a CILIP special interest group concerned with the organisation, delivery and exploration of information through modern media including graphic forms, video and web based application. This blog contains news from the group and about multimedia information and technology in the library and information. For more information about MmIT see http://www.cilip.org.uk/about/special-interest-groups/multimedia-information-technology-group.

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